Support

1.What is the lead time for an Order?

The time of preparing the Order for shipment by the Seller is each time presented on the Product subpage and is counted from the day (the beginning of the delivery period): a) crediting the Seller's bank account or settlement account - in the case of choosing by the Client the method of wire transfer payment, electronic payment or payment card. b) conclusion of the Sales Agreement - if the Client chooses cash on delivery payment method. The total waiting time for the Product to be received by the Customer (delivery time) consists of the time of preparing the Order for dispatch by the Seller and the time of delivery of the Product by the Orders placed by online shop Customers.

2. Can I receive a deferred invoice?

Of course it is possible provided that the business entity is listed in our database and has made at least 3 orders and the interval from the last order was not longer than 6 months. The only exception to this rule are budget entities (organizationa units of the public finance sector), in the case of such businesses the payment term is determined individually.

3. Where is the company's head office located?

Since the beginning of its existence the company has been based in Wrocław (Lower Silesia voivodship). We are located at 11 Atramentowa Street, 55-040 Kobierzyce. The easiest way to get there is from Wałbrzyska Street in Wrocław.

4. Can I send my order directly abroad?

Of course, please consult the sales department for this.

5. How do I prepare a graphic design?

Detailed information on how to prepare graphic files can be found next to each product in the 'DOWNLOADS' tab.

6. Can I commission you to prepare a graphic design?

It is possible, but the price is set individually depending on the complexity of the project and its quantity. Please note that we are not a graphic studio (we do not have a database of graphics) and we prepare projects from ready elements received from customers. Files must have the appropriate resolution and be saved in the appropriate format. For more information on this subject, please contact Customer Service individually.

7. Can I collect my order in person?

Of course, you only need to select the relevant option at the stage of finalising your order.

8. How can I contact you?

Contact is possible in several ways: Phone: +48 672 672 000 E-mail: handlowy@adsystem.pl or in person at the company's headquarters (prior appointment necessary).

9. Are you looking for new employees?

As a company we are constantly looking for new members of our team. You can find more information on this subject under the 'CAREER' tab.

10. Can I see the products live?

Of course, the products can be seen in the company's headquarters on Atramentowa 11, 55-040 Kobierzyce by appointment. There is also the possibility of a meeting with the presentation of products at your company (a salesman visit), in which case you should contact Customer Service (telephone: +48 672 672 000) and make an individual appointment.